Frequently asked questions

Can I track my order?

Yes, after placing the order, you will receive a separate e-mail from us with information to track your order.

How long will it take for my order to be delivered?

  • Order cutoff time: 5:00 pm (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
  • Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
  • Transit time: 7 to 8 days, delivered Monday to Friday.

Which delivery service will deliver my parcel?

  • Courier Services: We use reliable carriers such as Royal Mail for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

How many days do I have to return my order?

From the day you received your order, you have 30 days to return the product.

How can I register a return?

To submit a return, please contact our customer service team via email at support@bysolberg.com